Daisy Property Management reviews from board members and residents

Love Daisy! They’re very responsive and their app is user friendly.

Friendly and responsive.

Very slow to respond, if at all. They really lack effective communication which is vital as a property management company. Throughout my move in process I had several questions unanswered and was never given clear directions for setting up my account. To this day, weeks after my lease started I still have no account with them and can’t access any building announcements, control entry, etc. They also never let the super know I was moving in. Seems overall lackluster management company.

If only no star was an option. 24 hours after a flood was discovered in my apartment, I have yet to hear back from our building manager Victoria. Fortunately I was able to get my contractor to stop the leak but I now have to deal with an insurance claim involving the building insurance and no one can tell anything else but that they are escalating my request. The only way to contact Daisy is through a chat bot that is down most of the time. No emergency phone number is provided on their app. Stay away from Daisy at all cost. ADDING some info after Daisy’s answer: I did not hear from ANYONE and it took hours to get through to Daisy because the app was not working and no phone number was listed on it. And it then took even longer for them to dispatch a plumber. It took Daisy ONE WEEK to send someone to inspect the damages even though the flood was caused by the building. I FELT NO SUPPORT FROM ANYONE. the system as you say is built so that no one is in charge or responsible so nothing gets done.

Prompt responses from management, almost unheard of for Condo and Co-ops! Dan was extremely helpful in assisting me with obtaining documents for a sale.

I have had a very frustrating experience with Daisy. I am an owner in a condo Daisy manages. I have been dealing with ongoing harassment by a tenant living in my hallway. I have been communicating via the app with very kind people however it seems like those resident experts cannot relay information to my building’s operations team. I speak to people on the app and then there is no result in my actual building. It seems like the people I speak to via the app are overseas and cannot affect any change here in New York. Daisy uses the app and outsourced labor to avoid responsibility of actually managing the buildings they represent. If I were a board member who cares about the quality of life of their neighbors I would not use this management company. They are all talk with very little follow through. edit: a response to their response, I do know this is a resident-to-resident issue; however, there are ways management could help but they have not. I was told by Daisy Resident Experts that Management could organize a meeting between me and the board in order to discuss how that same harassing neighbor is a core reason why the police have come to our building 25 times in the last 10 months. I requested Daisy set up this meeting in May and a month later they told me I should message 311 and organize the meeting myself. (I have been to the Manhattan Peace Institute and am organizing mediation with the board.) If they could not do this service why did they offer the option in the first place? This same harassing neighboring tenant also used the Daisy App model to report multiple false claims against me. Daisy didn't ask him for any evidence of his claims. He didn't have any because I wasn't even in town when he sent the complaints. So Daisy sent me multiple emails telling me to change my behavior when I wasn't even in my apartment. So my harasser uses Daisy Property Management to continue harassing me. When I asked if Daisy considered this to be a problem, they basically said not really. So it is evident to me that Daisy avoids responsibility in the day to day personal operations of the buildings they represent. I will say I've seen evidence that Daisy is very motivated by big ticket contracts in their buildings. I assume it is so they can beef up their paychecks. But as far as actually caring about the residents in those buildings? Well, it doesn't seem like the people on the ground in New York actually care. The overseas workers who respond in the app are always kind and available but can do nothing but send the info to the operations team who sometimes never address the problem.