How AI became a part of our org chart

Daisy news
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March 19, 2024
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min read
How AI became a part of our org chart

The world’s changing faster than ever, with AI spearheading a revolution in how industries operate. This transformation mirrors the industrial revolution, but at an unprecedented pace, fundamentally changing the nature of work. While some jobs will be displaced, many more will evolve for the better. AI’s talent for sifting through data, automating repetitive chores, and producing reliable results opens the door to new efficiencies and opportunities, especially in property management.

At its heart, effective property management revolves around detailed data analysis, seamless task coordination, and crystal-clear communication. These are the exact areas where AI excels. By transferring the burden of routine tasks to AI, we're freeing up our human team to concentrate on what they do best: strategize, connect, and innovate.

Generative AI becomes part of the org chart

When you build new products, a great methodology to use is “Jobs to be done”, where you identify a specific job that the customer wants to do and enable them to do it in an easier, automated, digital way. So we started applying this philosophy to our internal operations. There are some obvious opportunities where AI can superpower our team members to do their jobs more efficiently. Freed from routine monotonous tasks, they’re able to focus on the areas where human insight and empathy are irreplaceable: strategy, planning, and fostering relationships. After building a couple bots to take on those tasks, it became clear the potential is much greater than that. What about completely replacing the job with an AI bot? Every department has responsibilities that could not just be supported by, but potentially even owned by an AI bot. So we got to work breaking down everyone's roles and responsibilities, and started scoping new AI bots - some as supportive assistants, and others that own entire functions end-to-end. 

Humanizing the bots

Seeing the potential, we began building, and testing multiple bots. We reimagined our organizational chart with this new hybrid model, introducing AI bots as integral team members, each with their designated role. Similar to introducing a new team member in our all hands, we started to introduce new bots that joined our team:
“Meet Kara, our digital communications expert, and Switching Steven who scans all documents transferred from the previous management company. Bylaw Benny answers questions on building bylaws - saving our team time that used to be spent manually reviewing bylaws documents, sometimes as long as 84 pages!…” 

Far from being distant, impersonal tools, these bots have become as much a part of the Daisy team as their human counterparts, each contributing uniquely to our collective mission. We now have 17 different bots running across the company, replacing human work, and super-powering our team.

Simplify usage for our team 

We understood that it's not just about having AI capabilities, but seamlessly integrating them into our daily workflows. That's why we developed a chrome extension that gives every team member instant access to the AI bots tailored for their specific needs—whether for account management or finance. By offloading routine tasks to AI, our team can focus more on creative solutions and strategic decisions. This targeted approach allows each department to leverage AI effectively, enhancing productivity and innovation.

Property management, and Daisy especially (not many property management companies have departments like engineering, product, or marketing teams) covers such a range of skills, tasks, and workflows. Through this process it’s become clear that there’s the potential to use generative AI and leverage a similar infrastructure across even the most unexpected industries. The future is about combining the best of technology with the best of human ability, creating a more efficient, responsive, and, ultimately, more human experience.

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