A red tag is one of the worst things that can happen to a residential building. Gas shut off with no clear timeline, residents unable to cook, unable to do laundry, living with real uncertainty about when - or whether - things will get back to normal. And in New York City, getting a red tag resolved quickly is rare. The process is complex, the coordination is significant, and most buildings are still working through it weeks or months later.
This past January, one of our buildings got one. The alert came in and Daisy's team responded within minutes. Gas was restored in four days.
What happened
A gas leak in the basement mechanical room triggered a full shutdown. Before gas could be restored, every one of the building's 30 units needed to be accessed, inspected, and cleared by Con Edison. If that wasn't done within 72 hours, residents would lose access to their stoves and gas dryers for an estimated 6 to 12 months. For a building full of people just trying to live their lives, that's not an inconvenience. It's a serious disruption - and we weren't willing to let it happen.
The response
Daisy operates an Emergency Desk staffed around the clock, specifically for situations like this: urgent building issues that can't wait until morning and can't be managed through normal channels. Within minutes of receiving the alert, the team had our plumbing vendor mobilized and heading to the building.
Our plumbing vendor was on site the same day. Working with James, the building's on-site concierge, and with Angel, Daisy's Lead Operations Manager, who went on site to assist with coordination, we accessed 21 of 30 units on day one. The remaining 9 were completed the following morning.
Once all units were inspected and the pressure test was complete, the vendor identified the issue: an outdated meter bar that needed to be replaced. Parts were sourced, the installation was scoped, and work began. Throughout, the board received real-time updates in the Daisy dashboard. Every development, every next step, every approval needed to keep things moving was documented and communicated as it happened.
The resolution
On day three, the new meter bar was installed and the pressure test held. All documentation was signed and submitted to Con Edison. The inspection was scheduled for the following morning.
Con Edison came the next morning. The building passed. Red tag removed, gas restored to all 30 units - four days after the clock started.
Why this matters
Resolving a red tag in four days is rare. The difference isn't luck. It's having a dedicated team available around the clock for exactly these situations, a pre-vetted vendor network that can mobilize immediately, and a system that tracks every open item, every pending response, and every urgent action in one place.
Without that kind of visibility, emergencies stall. Vendors wait on approvals. Boards are left chasing updates. Residents lose access to basic services for months, not days.
When everything is tracked in real time and the right people are reachable immediately, the outcome looks different. This was one example of that.
