Account Manager

Daisy is a modern, full-service condo and co-op property management. We combine thoughtful people, new technology, and hard-won processes to make buildings work for their residents—not the other way around. Since our summer 2021 launch, we’ve been the fastest growing property management company in New York, and we’re not slowing down now. If you’re looking for a challenge and an opportunity with a devoted, inventive, united team, Daisy might be the place for you. Join us, and let’s make a lasting impact on the way people live together.

The Account Manager will be at the forefront of customer interactions, being the key liaison between board members and Daisy's various specialized teams. As an Account Manager, your primary focus will be fostering and maintaining strong relationships with the board members, providing solutions and assistance on a range of building and property issues, achieving complete board member satisfaction, and ensuring a smooth operational environment.

Responsibilities:

• Serve as the primary contact for board members, providing immediate responses and fostering open communication channels via our app and dashboard.
• Attend board meetings, proactively offering guidance and advice on property maintenance, management, and improvement operations.
• Coordinate with the various teams at Daisy, effectively communicating board members' needs and follow up on ongoing projects, compliance issues, and financial matters.
• Review, comprehend, and present financial information to board members, explaining the implications of budgets and financial reports in a clear and understandable manner.
• Collaborate with Daisy's vendor management team to analyze vendor comparisons, thereby ensuring the maintenance of service efficiency and optimization of cost.
• Engage in conflict resolution with an emphasis on maintaining relationships and facilitating communication.
• Utilize technological resources to provide real-time updates and information to board members on their building's status.
• Participate in community engagement initiatives and maintain a strong presence in the community to foster a sense of belonging among residents.
• Identify opportunities for improvement in building operations based on feedback from board members to enhance customer satisfaction.
• Ensure customer feedback is communicated internally to enable the continuous improvement of Daisy's services and overall client satisfaction.

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About you:

• A Bachelor's degree or equivalent experience in real estate management, communication, or a related field.
• Prior experience in account management, customer service, or property management.
• Excellent interpersonal and communication skills, with an ability to work well with diverse teams.
• Deep understanding of property management best practices and industry trends.
• Ability to utilize technology and software solutions pertinent to property management.
• Superb problem-solving skills with attention to detail.
• A strong commitment to customer service, focusing on empathy, responsiveness, and relationship-building.

Salary Range:

$80,000-$120,000

At Daisy, we believe in rewarding the unique skills, experiences, and expertise our employees bring to the team. As such, actual compensation may sometimes fall outside the stated range, reflecting the candidate's exceptional qualifications or the complexity, scope, or demand of the role in question. In addition to the base salary, Daisy employees may be eligible for equity options, reflecting our belief in shared ownership and collective success. We also offer fully covered health benefits. Following our commitment to fair pay and transparency, we continue to review salaries regularly to remain competitive within the industry. Final salary decisions are made considering several factors such as industry standards, previous experience, skill set, and our internal compensation strategy.