Customer Experience Associate

New York

Your Responsibilities

  • Gain a deep understanding of the real estate and property management industry to assist with inbound and outbound inquiries
  • Manage inbound and outbound communications at various stages to ensure timely and professional responses, proactive follow-up, and issue resolution
  • Provide amazing customer experience and delight our customers through best-in-class issue resolution and relationship building
  • Establish and maintain good rapport by using positive language and anticipating the needs of our Daisy Community members
  • Build sustainable relationships and engage Daisy Community members by “going the extra mile”
  • Follow communication “scripts” when handling different topics and identify opportunities to elevate the overall customer experience process through scalable solutions
  • Work cross-functionally with departments such as Advisory, Compliance, and Operations to ensure that customers are getting what they need in a timely manner
  • Coordinate the scheduling of appointments, including vendors, as necessary
  • Assist Account Management team in building and maintaining relationships
  • Meet personal, department, and, company KPIs/OKRs


Qualifications

  • 2+ years of Call Center or Customer Service experience
  • Able to work a flexible schedule including ( Days, evenings, weekends & holidays)
  • Self-motivated, can maintain composure and stay focused under pressure
  • Great at problem-solving with a keen eye for details
  • Impeccably organized and able to improve processes
  • Stellar written and verbal communication skills
  • Flexibility with changing job duties and responsibilities
  • Excellent at time management and prioritizing tasks
  • Experience with SalesForce, Zendesk, Google Suite, or related tools, as well as the ability to learn new systems and platforms

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